| Order Status |
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| Has my order shipped? |
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Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. |
| How do I track my order? |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order. |
| My order never arrived. |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance at info@staylifted.com. |
| An item is missing from my shipment. |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance at info@staylifted.com. |
| The item I ordered is out of stock. |
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If you place an order for an item that is out-of-stock, we will contact you immediately with the expected shipping time frame. Payments are not processed until an item ships. In the event that payment for an out of stock item is made when other in-stock items are shipped, you have the option of having your payment returned until the item is back in stock and has been shipped, or you can request a credit towards another item. Our goal is customer satisfaction so we try to keep our website updated with product availability. However, there may be a rare occasion that a product has sold out and it is not clearly indicated. |
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